Thoughts

As I mentioned in the first installment of this series, it’s very important that we learn how our potential clients expect us to communicate…

This week I’m going to build on the “above the waterline” cultural differences raised in last week’s initial post on this topic before I…

I recently had the pleasure of moderating a Women in Localization-sponsored Webinar entitled Cross-Cultural Strategies for Freelance Translators with @Agata Szubstarska, @Avishta Seeras and…

While I was planning to continue writing my series of posts on AI’s use in sales, I decided today to share my thoughts on…

Part One of Several AI is impacting the language services industry quite a lot in terms of what we are (and will be) selling,…

AI is going to have a profound impact on sales in the translation industry:  the services we sell, how we sell and how we…

It’s been a hectic year with the relocation back to the USA and getting things up and running on this side of the Atlantic! …

Over the years I have seen amazing customers with huge revenue potential on my clients’ customer lists, yet the revenue they are receiving is…

During the recent ELIA Conference in Bled, Slovenia I had a conversation with a couple of LSP owners on a topic I feel quite…

During a training course I was delivering earlier this year, my client remarked that bad selling behaviours are very similar to bad dating behaviours.…