Upcoming Courses

Effective account management is more crucial than ever in the language services industry today, where long-term client relationships are key to success.  This comprehensive course is tailored to impart the essential skills for effectively managing strategic accounts.  Leveraging AI to gain efficiencies, we will cover the following core account management competencies.

1. Account Management Fundamentals.
2. Client Mapping.
3. Generating Referrals and Cross-Selling Opportunities.
4. Understanding Client Financials.
5. Define & set Key Performance Indicators (KPIs) that align with client objectives, LSP goals and measure account performance.
6. Orchestrating Quarterly Business Reviews – plan, prepare, and practice conducing effective QBRs.

Effective account management is more crucial than ever in the language services industry today, where long-term client relationships are key to success.  This comprehensive course is tailored to impart the essential skills for effectively managing strategic accounts.  Leveraging AI to gain efficiencies, we will cover the following core account management competencies.

1. Account Management Fundamentals.
2. Client Mapping.
3. Generating Referrals and Cross-Selling Opportunities.
4. Understanding Client Financials.
5. Define & set Key Performance Indicators (KPIs) that align with client objectives, LSP goals and measure account performance.
6. Orchestrating Quarterly Business Reviews – plan, prepare, and practice conducing effective QBRs.

Project managers will gain a deeper understanding of buyer motivations and how their work impacts them, how to recognize sales opportunities and take appropriate action and leverage their relationship with customers to grow the business.

Project managers will gain a deeper understanding of buyer motivations and how their work impacts them, how to recognize sales opportunities and take appropriate action and leverage their relationship with customers to grow the business.